Refund policy
Return & Refund Policy
At Star Harvest, customer satisfaction is our priority.
Returns
We accept returns within 30 days of the delivery date.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or customized products
- Final sale or clearance items
Refunds
Once your returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos.
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by our mistake.
Contact
Email: jrli201189@gmail.com